our refund policy

If you are ordering carpet, vinyl, or any other product that we sell, and have paid a deposit or in full as per your order which has been cut from a roll or made to order these counts as a bespoke order. Because they are cut or made for your specific requirements and transported for delivery there is no refund. If you need to cancel your order before it has been dispatched and the goods have not been cut or made you will be charged a canceling fee of 50% that will be taken off client’s deposit or original payment via your original payment method.